A new standard has just been published, but unlike other standards this one doesn’t specify technical aspects such as how a fire safety product should be designed or maintained. Instead, EN16763 ‘Services for Fire Safety and Security Systems’ focuses purely on service delivery.
EN16763 explores every part of the service – from planning through to design, commissioning, installation and handover to the client.
‘Services for Fire Safety and Security Systems’ clarifies what should be the expected level of service at each individual stage, in turn bringing a new benchmark of quality to the fore in the fire industry.
Although this new standard isn’t mandatory by law, it’s deemed incredibly necessary. At present, there’s no way of determining the quality of service that a company provides prior to purchasing. This standard aims to improve the quality of service delivery by specifying the level of competence, knowledge and understanding of a company and the individuals employed by that business.